Update on the customer complaint blog

Today I received a chargeback notification from Paypal that was started by the lady who emailed me to complaint that she didn't receive her package, the froze the $108.00 from the payment in my account.  So I responded immediately to Paypal with the tracking number of the package. Then, I called Paypal to ask if they needed anything else from me. They said that all they needed was the tracking number, then the girl checked online and saw that the package had been delivered and released the funds to my account saying that this was protected under the paypal seller protection policy. They said that they will deal with the credit card company about the claim. I'm pleased to hear that paypal does protect you, as long as you have a tracking number.

I still wonder what happened to the package that the customer claims was never received. Her emails were very rude and threatening but it's hard to tell if she really didn't receive the package or if she is just lying about receiving it. So that means that there are only two possibilities, either the package was stolen from her porch or she's lying about receiving it in the first place. If it was stolen, there's nothing I can do. The only thing to do would be to see if I can offer "signature confirmation" as an add on to shipping in my online store. It costs $2.50, which would make the shipping cost that much more, so I wouldn't just add it in the price, but maybe if someone ordered a package and they knew that there was a possibility that someone could steal a package from their porch, they would opt for spending the $2.50 extra to get the signature confirmation. I feel bad if it was stolen, but there is no way to tell if what the truth is and either way, and I can't just refund someone $100 if I don't get anything back from it. You can't run a business where you let everyone get away with everything just because they complained.