The customer is not always right

I've heard of all kinds of Internet scams. I've gotten the scam emails claiming to be PayPal or a credit card company or someone wanting to send you a check and you send them back money. Those seem to be obvious ones to me. But I haven't had a lot of experience with people personally trying to scam me as a business so I was shocked when I started getting mean emails from someone who had ordered an item from me online.

The person claimed to not have received the item, eventhough the post office had confirmed that it was delivered. They told me that I was scamming them by taking their money and trying to claim that I had never sent anything. They told me that they were going to refer my company to their friends but now they are not. Not only did they ask for their money back on the exact day that the package had been confirmed as delivered by the post office, but they told me that they had also called their credit card company to "inform them of the bizarre situation"

Then the went on to say that they contacted the post office and the post office told them that something had been delivered but they couldn't confirm that it was a package and it could have been a letter. Although obviously wouldn't they have gotten a letter in the mail that day that had "delivery confirmation" on it if that were the case.

At first I felt very threatened. Obviously it seems like I would be receiving a chargeback dispute from PayPal someone was claiming that there was a problem. The person even went on to say they were going to contact a lawyer. I laughed a little at that wondering what lawyer they knew was going to take a case over not only a $100 dispute but over a very small online business.

So I contacted PayPal to make sure they had me covered for this. I had shipped out the package through paypals USPS shipping label service with delivery confirmation. There is even a message on the PayPal page that says I'm eligible for seller protection.

I spoke with a representative from PayPal who informed me that I had absolutely nothing to worry about. If the post office says that the package was delivered, then I'm covered from someone trying to scam me.

So far, I don't see any dispute being claimed. I've heard of this type of thing happening but I didn't realize it would come with horrible threatening harassing emails. Then again, this type of thing just comes with running any type of business. You can't fear this situation happening, you just have to be as professional as possible and nicely let them know that their scam won't work on you.