Meet - Deborah Lee Fong

Enigmatic performer Deborah Lee Fong has been acting and dancing in theater/television for over 30 years. She is most widely known for her starring roles in “Footsteps” and “Footsteps 2” on PBS TV, the film “You and Your Decisions”, and countless national Theater productions. Recently, Deborah also appeared as Agnes in “Secret Santa” at the 2019 Urban World Film Festival - presented by BET in partnership with the Writers Guild of America East last fall.

Versatile and engaging, Deborah can seemingly play any character asked of her. Further showing off her versatility she also specializes in Salsa and pole dancing too!

Follow her on social media @deborahleefong on IG and @deborahleefongactress on FB

For Further info on Deborah Lee Fong, contact her Manager: 

Mrs. T. Theresa Bastien ttbtalent5@gmail.com 647-474-6177

For Press Inquiries, Contact: Rick@RickEberleAgency.com

Down 2 Earth Essential Oils

Down 2 Earth sources local, fresh, and ethically grown botanicals. They use quality natural ingredients from ethical sources. They don't use cheap products, like some other companies.  They do their own testing to ensure purity, consistency, and quality. And no animal testing is involved. The shipping box is made from 100% recycled materials.

The essential oils set comes with 4 essential oils: lemon, energizer, peppermint, and lavender 

The peppermint one is my favorite smell, it's used for its medicinal qualities
The lemon has properties for soothing stress or a sore throat.
The energizer oil is great to use in a diffuser to help me feel more awake. 

My favorite use for these essential oils is for muscle pain. 
The lavender scent is the best for this. I just dilute the oil and rub it onto my shoulders. I'm a swimmer and my shoulders get tense so I like to use this to help relax my muscles. 

You can buy the essential oils set on the Down 2 Earth website: https://down2earthusa.com/lp-everyday-essentials-starter-kit-offer-var/

Liquid Red gothic lingerie

Are you looking for unique gothic lingerie or harness lingerie? Check out www.ShopLiquidRed.com for fun flirty harness lingerie and a variety of gothic harness designs, gifts, clothing, accessories and more.

How much is a good review worth?

Reviews are helpful.. especially when they're good reviews. But in some cases, they are essential to doing business well. For instance, I was on Amazon.com shopping for printer toner cartridges. Some toner cartridge sets had terrible reviews. This scared me because I realized that the issues I had been having with my printer were due to leaking ink that other people who had written reviews had experienced. So I was specifically looking for toner cartridges with good reviews. I found one et of toner cartridges for sale had a ton of good reviews at a fairly cheap price.

I bought the toner cartridges and when I received the package, I got a coupon that told me that if I wrote a review on the product, that they would send me a $10 Amazon gift card. I immediately thought "cool, I can get $10 free" but then I thought, "wait what's the catch?" I quickly realized that all the reviews were written by people who received the coupon for the free gift card and immediately went online and wrote a good review before even knowing whether the ink was good or not.

Why do I know this? Because that's what I was about to do! Because why would you wait to write a review if you know you can get a $10 gift card now, and of course why would you give up your chance of possibly not getting the $10 gift card by writing a bad review? Very smart marketing technique I have to say. Makes you think how much does it cost to sway people to buy your product instead of someone else's by making sure that you get a ton of good reviews? Maybe only $10, maybe only $5, maybe less… people love free money so it's a great incentive to them. You can always add that extra into the sales price because having the good reviews will put you ahead of the competition with cheaper prices and bad reviews. This is great for products that have a lot of competition or products that people may be unsure of the quality when purchasing online.

SEO for better google web ranking

A lot of people have been asking me how they can make their website more visible online. If you own a website, and especially if you have advertised with Google Ads, you probably have already been bombarded with emails coming from SEO companies trying to get your business. The problem is that some (actually many) don't really do much and just take your money. Some even want yearly contracts that you get locked into before you even see results. This makes it difficult to figure out who is real. And the problem with google ads is that many times, the clicks are getting used by these crappy SEO companies who click on your paid link and email you just to sell you SEO services. I'm not sure when or how google is going to find a way to stop them from doing this, but it's definitely a problem.

So here are some suggestions for you to figure out who you can use to do your SEO:

1. Don't use a company that wants more than a one month at a time contract. SEO is usually done monthly, so it's necessary to pay by the month but don't get locked into a yearly contract without seeing results.

2. If you have a small business who is advertising mostly locally, the average rate is $300 per month. Much more and you might be getting ripped off, much less and your might be getting ripped off.

3. Use a company who has a portfolio of previous clients and a website. Why wouldn't they have their own website? And you don't want to use them if they are new at it.

4. Use a company who is a small business and doesn't have sales people who don't actually do any SEO. This is just an extra expense and this probably means that the customer service will disappear later.

5. You're going to be stuck with this company for a while possible, so choose wisely. It takes several months for SEO to even start working- up to 6-9 months possibly so you want to make sure they're good because you can't change SEO companies each month.

6. Don't use a company that says they can get your keywords to the top of google in a month, they are probably using some black SEO techniques that will get you penalized by google.

And finally, my long sought out recommendation for SEO services:
www.sitesmartmarketing.com
Their SEO packages start at $300/ month and are very friendly and knowledgable about SEO and online marketing and will help your business achieve it's SEO goals. Call them at 702-666-8875 and tell them that Megan referred you. :)

Keep it shiny and new

People seem to complain about "big box" stores taking over the "mom and pop" stores because of lower prices, more locations, etc... but I feel like that's not always the reason that people start going to these new stores. For example, there is a small "mom and pop" convenience store that just closed down near my place. It coincided with a shiny new liquor store that opened less than a block away across the street. I used to stop at the "mom and pop" store on my walk home from the gym a couple times to buy a bottled drink, but I stopped going there and started going to the brand new shiny liquor store to buy a drink instead. Why you may ask? It's wasn't that their prices were any better. The new liquor store has a better selection, it was bright inside, it looked clean and new, everything in there seemed to be new, and it felt airy and fresh. The "mom and pop" store looked old, you can't tell how long the bottled drinks had actually been in there, some of the food looked rotten, they had piles of junk that looked dirty and old everywhere, nothing was organized correctly, it just looked like a big mish mash of garbage inside. 

I bet a lot of people would agree that they would rather go to the new liquor store instead of the old "mom and pop" store. It's not that the liquor store was a 7-11 or brand name, it is just a random small business, but they keep a nice clean fresh appearance that appeals to their customers. I think this can be used in any medium, not just having to do with stores. It can relate to the look of your business, your image, your ideas... always keep them fresh and new. There will always be someone out there that is waiting for your idea or look to get old and move in with their shiny new approach, so you have to be aware of that. You may be the biggest and best thing on the block now, but you never know when someone new is going to move in the neighborhood and show you up. Remember to always keep it shiny and new! :) 

Boost your social media with a model contest

It's not always easy to tell if your social media tactics will work until you actually try them out. Not every idea will be a perfect fit for every type of business and not every idea will be available to you for free or at a low enough cost. This idea is basically free (unless you offer a cash prize for the winner, but you don't have to). Start a model search for your fan page. This works for fashion, events and more. Get models to enter your contest by offering a reward for the model with the most popularity. You can offer money, the chance to be on your advertising as the face of your product or event for their own publicity or a professional Photoshoot for photos plus being your cover model.

There are free ways to set up the contest. You can set up a firm for models to fill out on the website www.wufoo.com they let you have up to 3 online forms for free. Then you set up a photo folder in your Facebook photos that says "Cover model contest" Add the contest rules, for instance, "write vote in a comment under the model you wish to vote for, only one vote per person per model." Tell the models to post about the model contest on their Facebook to tell their friends to vote for them.

The result is that you will get a lot if traffic to your Facebook post and page which will boost the contest post to be seen by more fans on your Facebook fan page. You will also get more likes on your Facebook page because your contestant models will draw attention to your page and also new fans must like your page in order to vote in the contest.

What is too much promotion?

So what is too much promotion? Some would say that you could never have too much promotion? Maybe I've just spent too much time in Hollywood but most people I know plaster their image and brand ALL OVER EVERYTHING completely 100% shamelessly. Obviously when it comes to things like facebook and twitter, you want to give a little meat to your self promotion so people don't get bored with you trying to ram sales down their throat. What about promoting yourself as a model or actor? Obviously you should put yourself on every ad for everything that you do, but why not put yourself out in as much as you can? You have to toot your own horn.

For example, a big promoter/ model in Hollywood puts his picture on probably 90% of the flyers for his events. Everyone knows exactly who he is and no one complains that he doesn't use other models enough because he is the boss and it's his event. So it makes sense to everyone that he would use his image. A lot of fashion designers use their own image. A boot designer used exclusively herself in every image of her first catalog because she wanted to be the star and she was in charge of the decision making. Her reasoning is that she did all the work to get the boot company to where it is so she should be able to do as many pictures with herself as she wanted. A fashion designer in Beverly Hills still uses her own picture in the windows of her store even at age 60. She gets designers to photoshop it to make her look young and beautiful so that she can keep using her image because people know that she is the owner and she could really care less if someone had anything to say about it. She does use a few other models but when she was younger, it was almost exclusively just her modeling for her own company for years.

The bottom line is that your never too exposed when it comes to promotion. All the people that worry about you being promoted too much are only upset that they are not being promoted enough or fear that you will steal their spotlight. People even create bad publicity to keep getting noticed because even bad publicity is still publicity. In short, don't sell hard, but keep your brand/image in their minds.

Keep talking... you're making me famous

You know the saying... keep talking shit, you're making me famous? Well it's actually true in a very distinctive way on facebook. When you post a message on facebook, and someone likes you post or comments, it actually boosts your post so that more people can see it. So not matter what someone said about your post, good or bad... it gets seen more. So if you don't like what someone said or did, don't comment because your only helping their post get seen in the long run. On the other hand, if you do want to boost your friends post, like and comment on it so it gets seen more.

All those celebrities out there know that any publicity, good or bad is good publicity. Every scandal, every picture in a magazine... it all helps them letting you know who they are. When no one is talking, no one cares. It's a good thing to keep in mind next time someone writes something rude about you online. Keep talking... you're making me famous!

Online sales require more than just a good product

When it comes to selling online, it takes more than just the product in your hand and a snap of the item crumpled on the floor. I experienced this when selling racing swim suits online. I noticed that someone else was selling the exact same swim suit, only their price was $29 and had no bids after 5 days, and my starting price was $39 and had a bid after only one day. So what made my swim suit better when it was the exact same swim suit? The picture and the listing made the difference. They used a shot of the suit crumpled on the floor taken by their phone, I used a shot of the swimsuit I had researched for and found online. It was an older version of a brand name swim suit that wasn't sold much anymore online but you could still find the info and pictures for it if you really looked. I did a lot of research to find the right images and description but in the end it payed off because buyers are more interested in seeing professional images and a better description.

Their image of the swim suit

My image of the swim suit- though a little pixelated and I had to do a little photoshopping to make it look right, still a much better picture and more appealing to buyers.

Facebook now charging for personal page posts

I have to say, I was quite shocked when Facebook decided that in order to reach a large amount of fans on your business page, you now have to pay to reach out to the fans that you tried so hard to collect in the first place assuming that you would be able to reach them easily with your business page. But now Facebook is offering this for your personal page as well. They have a button now on your post that says "promote" it then wants you to pay $7 in order to make your post "important news" on your friends newsfeeds.

This seems like the beginning of Facebook slowly becoming a paid site which will ruin the while concept of Facebook completely.

I'm wondering what the push is for these new methods of making Facebook users pay? Are the billions of dollars Facebook is making off advertisers not enough? Are they just getting greedy? Or are advertisers backing out because, in my opinion at least, Facebook advertising is less effective than google advertising.

I understand hitting up the advertisers and small businesses for cash, but hitting up the typical consumer Facebook user is just going overboard. What is going to be paid next? Does this mean that my posts aren't going to be seen by as many of my friends if I don't pay?

The big question is, what do I really get out of paying the $7 to promote something to "important news" on my personal page. Lets say I want people to know about my small business or my event, am I really going to make $7 worth of profit from advertising to under 1500 friends? Not necessarily. Maybe if I was a medium sized business with a personal page but I'd say the majority of people are not.

Now I'm just wondering what the next social media site that's going to be coming up if Facebook wants to keep hitting us up for money, I know everyone will be gone soon enough. Maybe google plus? I'm not a fan of their layout but I'm also not a fan if paying for posts!

Facebook coupon offers

I think I like this new promotional tool on facebook business/fan pages. You can pay to offer a coupon to your network and you can choose how many it reaches. I don't like the fact that it has a limited reach, because I feel like when I got all those "likes" on my page, I should be able to reach them like I would with an email address only on their facebook wall. But the good thing about the coupons is that if someone see the coupon and clicks on it to redeem it, it comes up in their friends newsfeed that they have redeemed a coupon from this business.

It's cool for me as a consumer because then I can see some offers that are out there that my friends were interested in and it's cool for me as a business because my coupon code and like to my page gets posted on that persons page so all of their friends can check out my offer as well and possibly go to "like" my business too or redeem the offer. I will probably use this each time I want to post about a coupon code for my online jewelry sales business. I like that it reaches out to more than just my fans, it can reach their friends and friends of friends too. That in itself if worth it more than just letting my fans see a post. Also, the fans that click on the offer are more likely to see my future posts in their news feed than they would have before because now they've shown interest by clicking something I posted.

Before/After Photo editing

Photo editing in photoshop is an interesting technique. I feel like I'm always learning more about fixing colors and lighting and how to warp things into the way I want them. It's not just something you learn by doing a few hours of editing, it definitely takes a lot of practice to make it look right.

Here is a picture where I did a lot of editing. I had to change the middle girl's jacket completely because the client wanting a different colored jacket on the girl. Then, I changed the zippers on the girl on the right to black thick zippers instead of silver colored thin zippers. Lastly, I took out the girl on the left because the client decided that she wanted this image with only 2 girls instead of 3. There are other small changes made throughout the image like lengthening the girls pants or taking out extra pockets on the black coat on the left, but overall the image came out great and the poster is being hung in the window of a women's clothing store in Beverly Hills, CA for fall 2012.

Skype for business

For several years, I have been working with a client strictly over the phone doing design work. In the first year, it was me just sending him .jpgs through email back and forth and him calling and asking for changes. This took up so much time and it would get frustrating trying to understand what he wanted and I kept having to send him a bunch of new versions. He kept asking me to come up with a way that he could see my screen and work over the phone.

I had been using Skype previously because a friend told me about it. I realized that they had a way that you could share your screen through the messaging feature. It calls from one username to another, so it's not charging you for a phone call. Skype only charges you for a phone call if you are calling a phone line, not when you are calling another skype username within your country.

Skype has made it so much easier to communicate with my client who is now several states away from me. He can see my screen and tell me to move around text and pictures the way he wants them while I am on the computer doing it at the same time so he can see it. It has become a normal everyday type of thing to use Skype for work. He doesn't have a microphone on his computer, so we still have to use the regular phone to speak to each other, although if you both have speakers, you don't even need a phone. If you have a business where you need to show someone a design or information on your screen without being right next to them, I would suggest using Skype.

Online forum creation

There are a lot of websites now that let you create an online forum free. They let you host it free on their website and give you a custom URL attached to their domain. You can always buy your own .com domain and have it forwarded to the domain link they give you.

I recently tried out out called www.lefora.com 
It's not too bad, they don't spam you with ads all over your forum. There seems to be pretty good protection from spam bots joining your forum. They make each person that joins your site click through a bunch of ads with promotions just to join but afterwards, it is pretty clear from ads, except for some text ads at the very bottom that your barley notice.

Forums are useful if your trying to communicate with a group of people all at once. For example, when your throwing an event, you can create a forum to find out who wants to attend, who wants to perform, who wants to work, get every one's opinion on a topic, etc... It also helps create buzz for the event because talking about it hypes up the excitement of going to the event.

They are also useful for weekly or monthly clubs, sales groups, groups that want to discuss a topic like art or doing charity. Forums have been around for a very long time on the Internet. Much longer than facebook and myspace. It used to be harder to start a forum, get followers, etc... but it was like a private group facebook page where you share ideas, funny pictures, talk about current events, etc... There are a lot of forums out there today dedicated to computer tech support also.

One negative thing about starting a forum is that once you get a group of people on there and things start rolling, they really start to suck you in and somewhat waste your time in the same way that facebook does. Also, if you were the creator, you may want to check back often to administer the board. You have to decide what you want to allow on there and what you don't want to allow as far as topics, NSFW (not safe for work) posts, bad language, rude things people say, etc. On one hand, moderating a forum too much, you can lose some people with too much censorship, but not moderating it enough, you can also lose some people because they may not be protected from being harassed. If it is something to do with a business or event you are running, you may want to be on there enough to moderate the negative posts. Just be careful what you censor, because people will call you out of you censor your board too much also. It's all a balance.

Turning Customers into Brand Ambassadors

Check out this article posted on PRWeb about getting your customers to talk about your brand. See the original article here.


You know that social media has the power to amplify everything you say about your business. But there's a flipside: it also amplifies everything your customers say. While this lack of control might seem like a cause for concern, it's actually a great opportunity to leverage your customers as brand advocates.

Some of the most effective marketing you can do is good old word-of-mouth. When happy customers spread the word about your business, new customers will soon be knocking at your door.
Thanks to the speed of social media, word-of-mouth now works faster than ever. Here are four ways to generate it from your customers.

1
Reward loyalty.
Make sure your customers know that you value their business. Even a simple "Thanks for your business" can make a difference. Tactical tools such as loyalty cards or discounts are great, but they're even better when offered in conjunction with face-to-face gratitude. If you're feeling confident on social channels, try recognizing your most loyal customers on Facebook or Twitter with a special "customer of the week" feature and discount just for them.

2 Embrace the good and the bad.
People tend to share extremely positive or extremely negative customer service experiences. However, some of the most compelling stories arise from companies responding to bad customer experiences effectively. If someone shares a negative story about your company online, respond to their complaint, do everything possible to remedy the situation, and communicate what you're doing. Think of complaints as opportunities to improve customer relations and earn more word-of-mouth.
                         

3
Get more social.
Apps like FourSquare, Yelp! and Open Table to name a few, allow customers to leave real-time reviews about your business. Make sure you know what people are saying about you on these forums, and respond appropriately. Better yet, become an active presence yourself, thanking people for positive reviews, responding to concerns, or even offering discounts or promotions for users. To encourage reviews, you can add buttons to your website which link directly to these sites.

4
Give customers something to talk about.
Neutral sentiment does nothing to further your brand. Customers don't talk about 'average' experiences with brands. What they'll remember—and share with others—is how your company goes above and beyond to make customer interactions easy and pleasant. Check out these "10 Examples of Shockingly Excellent Customer Service" for some inspiration!

By managing relationships with your customers effectively, you can turn them into marketers for your brand, as well as keeping them happy and satisfied.

The LOL's of casting/ hiring people

When I used to be the one looking for a job, I always wondered what people thought of my responses. What I could do better, what I was doing wrong or right. Then, when I had to post for jobs and casting for photo shoots, I realized how difficult, annoying, comical and interesting it is to get responses from people that want the job you are offering.


Some people reply with:

- almost nothing like- "I'm interested. Here's how to contact me." (delete)
- a question like "so what exactly do you want?..." (like I have time to answer every question- and some of these don't even have any info, they want you to respond first before they send info.)
- "can you change the date that you posted for the shoot?" (uh no, I can find 50 more people that can make that date I asked for)
- "I would like to work with you if we can negotiate on more pay" (who do you think you are?)
- " I need you to fill this out for me and tell me exactly what you need" followed by a long list of questions. (I'm 100% more likely to respond to someone who didn't want me to spend 20 min. on a survey.)
 - It is stated in the post that I need people to interview on Tues and Wed. - "Can I come in on Thursday for an interview?" (Obviously if I asked for Tues & Wed., I'm probably already making the decision by Thurs.)
- A million replies to person casting. (likely, the person who posted the job is sifting through 100 people and is extremely busy, also they are likely not the person making the final hiring decision)



Responses to when I ask for someone local in LA:

- some people just send their info anyway and never even say that they are located on the east coast
- "I may be in another state but I work well remotely" (yeah but that's not what I asked for)


Some tips on replying:

- You don't want to be the last person to interview. Maybe not the first, but definitely within the first day, especially if it's for a gig that's time sensitive on picking someone.
- Reply with a little info about yourself, what you do and a hook as to why we should hire you, but not too long. And attach your resume in the same email.
- Don't ask questions about the job in your first response to the post.
-  It's helpful to change the name of the email you send back instead of using "re: Looking for Photographer in LA" (everybody responded with that and it's hard to tag which email you sent)
- Don't call, unless asked to. And if you do, only call once, not 5 times. (It's annoying, I'm busy)


When your coming in for an interview:

- Ask what to bring (always a resume, and a portfolio if it calls for one in your job)
- Ask what to wear (most likely dress conservative, unless you know you are interviewing with someone from a really alternative artsy type of job)
- If your job has something to do with computers and you need to show examples on a computer, be sure to bring the computer or iPad with you. Don't assume the client has one right there to use.


Whatever you do, don't make someone have to jump through any hoops for you. Hiring and casting people is a pain in the ass most of the time anyway. It's best to just get your interview time and date, show up on time, look like a million bucks and have a great personality and portfolio. 

Negative emails accomplish nothing

Let me start off by saying, don't say that you can do something like say, set up a fashion photo shoot when you've never done it before, because you think it will be easy. The first time is always a learning experience... with anything you do.

I've been working with my client on getting together her fashion photo shoot but more standing to the side to let someone handle getting the crew together. There was some miscommunication with the make-up artist/ hair stylist for the shoot. First, the person who is in charge of getting the crew confirmed a tentative date with the stylist, which they must have mistaken for being a set thing. Strangely enough, the models weren't picked and the clothes hadn't completely arrived to even do the shoot. So the coordinator asked the client to pay a $100 fee for "cancelling" 5 days ahead of time to the make-up artist, which seemed strange enough considering that usually that much time would be enough for most professionals unless otherwise noted.

Then, when the dates were finalized, the client called the stylish who originally quoted through the coordinator that her day rate was $300, now states that her rate is $150 per hour and that it is more than usual as a "penalty" for the cancellation of the previous date. Then the client and stylist come to an agreement as to the final price. Two days later, the stylist writes the client a rude email stating that she feels like she is being "taken advantage of" by giving this rate and explaining that she missed out on a higher paying gig and also spent a lot of money on the make-up kit for the original date. The client received the email and immediately writes back cancelling the stylist completely.

My thought was, "what was the stylist thinking writing that email?" Did she really think that she would get paid more by saying that she thought she was being taken advantage of? Instead, she burned a bridge with the client and got fired from the job. If she was unhappy with the pay rate and felt that it wasn't high enough, she should have just cancelled instead of writing an offensive rude email back. Not even making a phone call, just passive-aggressively writing an email.

The moral of the story is "think before you type" and instead of being negative and offending the client, nicely cancel and explain that you re-assessed your finances and don't feel that you can offer the rate you previously offered and apologize for the misunderstanding. At least in that case, you wouldn't be blacklisted completely from the clients universe.

Another point I'd like the bring up is the fact that the people who think they are can't be replaced, are often the easiest to replace. lol I have about a dozen new excellent professional hair/make-up artists lined up to for the job.

Update on the customer complaint blog

Today I received a chargeback notification from Paypal that was started by the lady who emailed me to complaint that she didn't receive her package, the froze the $108.00 from the payment in my account.  So I responded immediately to Paypal with the tracking number of the package. Then, I called Paypal to ask if they needed anything else from me. They said that all they needed was the tracking number, then the girl checked online and saw that the package had been delivered and released the funds to my account saying that this was protected under the paypal seller protection policy. They said that they will deal with the credit card company about the claim. I'm pleased to hear that paypal does protect you, as long as you have a tracking number.

I still wonder what happened to the package that the customer claims was never received. Her emails were very rude and threatening but it's hard to tell if she really didn't receive the package or if she is just lying about receiving it. So that means that there are only two possibilities, either the package was stolen from her porch or she's lying about receiving it in the first place. If it was stolen, there's nothing I can do. The only thing to do would be to see if I can offer "signature confirmation" as an add on to shipping in my online store. It costs $2.50, which would make the shipping cost that much more, so I wouldn't just add it in the price, but maybe if someone ordered a package and they knew that there was a possibility that someone could steal a package from their porch, they would opt for spending the $2.50 extra to get the signature confirmation. I feel bad if it was stolen, but there is no way to tell if what the truth is and either way, and I can't just refund someone $100 if I don't get anything back from it. You can't run a business where you let everyone get away with everything just because they complained. 

The customer is not always right

I've heard of all kinds of Internet scams. I've gotten the scam emails claiming to be PayPal or a credit card company or someone wanting to send you a check and you send them back money. Those seem to be obvious ones to me. But I haven't had a lot of experience with people personally trying to scam me as a business so I was shocked when I started getting mean emails from someone who had ordered an item from me online.

The person claimed to not have received the item, eventhough the post office had confirmed that it was delivered. They told me that I was scamming them by taking their money and trying to claim that I had never sent anything. They told me that they were going to refer my company to their friends but now they are not. Not only did they ask for their money back on the exact day that the package had been confirmed as delivered by the post office, but they told me that they had also called their credit card company to "inform them of the bizarre situation"

Then the went on to say that they contacted the post office and the post office told them that something had been delivered but they couldn't confirm that it was a package and it could have been a letter. Although obviously wouldn't they have gotten a letter in the mail that day that had "delivery confirmation" on it if that were the case.

At first I felt very threatened. Obviously it seems like I would be receiving a chargeback dispute from PayPal someone was claiming that there was a problem. The person even went on to say they were going to contact a lawyer. I laughed a little at that wondering what lawyer they knew was going to take a case over not only a $100 dispute but over a very small online business.

So I contacted PayPal to make sure they had me covered for this. I had shipped out the package through paypals USPS shipping label service with delivery confirmation. There is even a message on the PayPal page that says I'm eligible for seller protection.

I spoke with a representative from PayPal who informed me that I had absolutely nothing to worry about. If the post office says that the package was delivered, then I'm covered from someone trying to scam me.

So far, I don't see any dispute being claimed. I've heard of this type of thing happening but I didn't realize it would come with horrible threatening harassing emails. Then again, this type of thing just comes with running any type of business. You can't fear this situation happening, you just have to be as professional as possible and nicely let them know that their scam won't work on you.